Privacy Policy
Effective Date: 03 Jan 2026
Who We Are
Global Tongues is a Canada-based educational platform offering online and offline French language and English preparation courses. We operate through our website and use WooCommerce to manage our e-commerce experience.
This Privacy Policy follows Canadian privacy laws (PIPEDA) and industry best practices.
What Information We Collect
a. Personal Information
We collect the following information when you register, make a purchase, contact us, or enroll in courses:
- Name
- Email address
- Billing address
- Phone number
- Payment information (processed securely via third-party payment gateways)
b. SMS Information
If you choose to receive SMS updates, we collect:
- Phone number
- Message content
- Opt-in/consent status
SMS messages may include enrollment updates, class schedules, course reminders, customer support replies, and promotional messages (only with explicit opt-in).
c. Account Data
When you create an account on Global Tongues, we store:
- Login credentials
- Order history
- Access to purchased courses
- Student progress and enrollment details
d. Usage Data
We collect technical and analytical data including:
- IP address
- Browser details
- Pages visited
- On-site interactions
This information helps us improve our website’s performance and your learning experience.
How We Use Your Information
We use the information collected to:
- Process orders and manage course enrollments
- Provide access to purchased online/offline French & English classes
- Communicate via email or SMS (when you have opted in)
- Offer customer service and support
- Improve course content, website experience, and overall services
- Comply with legal and financial regulations
Payments
All payments are securely processed through trusted payment gateways such as Stripe or PayPal.
Global Tongues does not store full payment card details on our servers.
Cookies and Analytics
We use cookies to provide a smooth, personalized experience.
Disabling cookies may affect website functionality.
Analytics tools such as Google Analytics help us:
- Understand website traffic
- Improve course offerings
- Enhance user experience
Third-Party Sharing
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. Any information collected is used only to provide and improve our services, such as website functionality, secure payments, analytics, and SMS communication.
Phone numbers collected for SMS communication are strictly confidential and are never shared with third parties or affiliates.
All data is protected in accordance with PIPEDA and applicable global privacy standards.
SMS Consent & Management
How We Collect SMS Consent
You provide SMS consent to Global Tongues when you:
- Enter your phone number in a form and request updates
- Check a consent box stating:
By checking this box, I agree to receive automated text messages from Global Tongues. at the number provided. Consent is not a condition of purchase. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Visit our Privacy Policy and Terms of Service. - Contact us through WhatsApp or similar messaging channels
Opting Out
You may withdraw your SMS consent at any time by:
- Replying STOP to any received SMS
- Emailing us at support@globaltongues.com
Your Rights
Under PIPEDA, you have the right to:
- Access your personal information
- Correct inaccurate or outdated data
- Request deletion of your data
- Withdraw consent for communications
- Raise concerns with the Office of the Privacy Commissioner of Canada
Children’s Privacy
Our courses and services are not designed for individuals under 13.
We do not knowingly collect information from children.
Accessibility Statement
This Privacy Policy is screen-reader friendly.
To request this document in another accessible format, contact us at support@globaltongues.com.
Policy Updates
We may update this Privacy Policy periodically.
The latest version will always be available at:
https://globaltongues.com/privacy-policy
(You may update the link once your page is published.)
Contact Us
Global Tongues
Address: Unit 4, 5484 Tomken Rd, Mississauga, ON L4W 2Z6, Canada
Call: (905) 247-1085
Registration Inquiries: support@globaltongues.com
General Email: info@globaltongues.com
Website: https://globaltongues.com